Microsoft Dynamics 365

Microsoft Dynamics AX

Microsoft Dynamics CRM/xRM

Microsoft SharePoint and Office 365

Sierra Systems offers qualified expertise with Microsoft’s premier business software solutions including; Microsoft Dynamics 365, Microsoft Dynamics AX, Microsoft Dynamics CRM/xRM, Microsoft SharePoint, Microsoft Office 365 and Microsoft Azure. Sierra Systems is a Microsoft partner having attained gold competencies in Cloud Platform, Collaboration and Content, Customer Relationship Management, Enterprise Resource Planning, as well as Midmarket Solution Provider. Our consultants are among the most experienced in the marketplace and our unique blend of technical and business transformation services offers you a fresh choice with an organization with demonstrated success.

Sierra Systems has extensive experience consulting, integrating, implementing, and supporting Microsoft applications and associated services for both the applications and the underlying technologies. Our long standing Microsoft partnership provides customers with the business process capabilities, industry experience, and solution and market expertise required to seamlessly deploy on-premise, hybrid and cloud based Microsoft solutions that maximize your business functionality and rapidly achieve ROI.

Microsoft Dynamics 365

Microsoft Dynamics 365 brings together all of the latest tools, power, and control of Microsoft Dynamics CRM and Microsoft Dynamics AX into one adaptable solution. Dynamics 365 lets you start with what you need and grow at your own pace due to its purpose built modular yet integrated design, allowing previously siloed processes to seamlessly work together when added.

The utilization of Microsoft’s common application platform and common data service grants Dynamics 365 the ability to offer a totally immersive experience across the entire Microsoft stack, including; Office 365, Yammer, Exchange, OneNote, OneDrive, Skype, SharePoint, Power BI, and Cortana allowing data and processes to work together simply. We have the ability to evaluate your goals and opportunities, and provide a custom solution aligned to your business strategy and information needs.

Not only do the applications within Dynamics 365 offer a tool breadth not previously seen within a single solution, but the inclusion of a 3rd party application marketplace, Microsoft AppSource, allows Dynamics 365 to be further extended and specialized in just a few clicks. The purpose built Customer Engagement applications of Dynamics 365 include; Project Service Automation, Sales, Customer Service, Field Service, and Marketing alongside built in Machine Learning behind each of these services provided by Power BI giving rich immersive access to your data within dashboards.

Dynamics 365 is fully integrated system with financial, supply chain, human resources, and project management capabilities applicable for a wide range of industries. Achieving an above-average industry adoption rate, Dynamics 365 provides a familiar and easy-to-use Microsoft user experience, which leverages existing technologies that are commonly used such as Microsoft SharePoint.

Dynamics 365 provides you with an architecture that makes company-differentiating changes easy to execute without compromising system upgrade integrity. The ability to upgrade your financial and customer relationship system cost-efficiently is an important factor to consider with regards to total cost of ownership (TCO) of a combined ERP and CRM system.

Sierra Systems is proud to have been named to the 2017 Microsoft Dynamics Inner Circle which represents an elite group of strategic partners across the globe with sales achievements that rank them at the highest level of the Microsoft Dynamics global network of partners.

  • Dynamics 365 for Sales

  • Dynamics 365 for Customer Service

  • Dynamics 365 for Operations

  • Dynamics 365 for Field Services

  • Dynamics 365 for Project Services Automation

Microsoft Dynamics AX

Microsoft Dynamics AX is an enterprise resource management (ERP) solution designed for organizations that need to respond rapidly to a changing business climate. Dynamics AX is ideal for organizations with multiple locations, languages, currencies and operational variances by location.

We have the ability to evaluate your goals and opportunities, and provide a solution aligned to your business strategy and information needs.

Dynamics AX is fully integrated system with financial, supply chain, human resources, and project management capabilities applicable for a wide range of industries. Achieving an above-average industry adoption rate, Dynamics AX provides a familiar and easy-to-use Microsoft user experience, which leverages existing technologies that are commonly used such as Microsoft SharePoint.

Dynamics AX provides an architecture that makes company-differentiating changes easy to execute without compromising system upgrade integrity. The ability to upgrade the system cost-efficiently is an important factor to consider with regards to total cost of ownership (TCO) of an ERP system.

Getting More Value From Microsoft Dynamics AX
Watch the video and learn the approaches to application management services (AMS) for organizations with Microsoft Dynamics AX, and how Alpac Forest Products Inc. leveraged AMS to support its Dynamics environment. Featuring tools and insights necessary to help advance your business, AMS strategies that focuses on business outcomes, and key points to consider when transitioning to AMS.

Microsoft Dynamics CRM

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Microsoft Dynamics CRM does more than just manage relationships and interactions. It is a sophisticated and richly featured application, allowing you to re-engineer out-of-the-box tools to manage any kind of relationship.

Known as Dynamics xRM, this concept replaces the traditional “C” (Customer) in CRM with a variable “x” that represents the specific types of relationships your organizations wishes to manage and have insight into. Examples include membership relationship management (MRM), stakeholder relationship management (SRM), regulatory relationship management (RRM), and many more.

Dynamics xRM application framework delivers:

  • Reduced implementation time and custom development costs.

  • Combine databases, spreadsheets and legacy systems together into one location.

  • Re-usable solutions to speed up new initiatives and reduce support time.

  • Modern tools that are familiar and easy to use.

  • Business solutions that fit your needs.

  • Natural integration with Microsoft Office® products.

  • Automated workflow capabilities to drive your processes.

  • Modern reporting tools, configurable to present the type of information that is trusted and useful.

Microsoft SharePoint & Office 365

Microsoft SharePoint and Office 365 provide a single integrated web-based platform that individuals can use to communicate effectively and efficiently in an everyday environment that is both comfortable and convenient.

Configurable and customizable, SharePoint offers a way to collaborate with others, organize teams, manage projects, and share documents.

Whether moving to Office 365, Windows Azure, or a hybrid combination or planning your upgrade to SharePoint 2013 or SharePoint 2016, Sierra Systems can help.

Like many highly configurable applications, a “one size fits all” approach cannot address an organization’s unique operational needs and business goals. From conceptualization to deployment, our consultants help define business problems, identify, and implement technology solutions to meet your unique requirements.

Office 365
Our certified consultants have experience and focus on both small and large SharePoint Online design, implementation and Integration projects. We have designed and created intranet sites on Office 365 using industry best practices for content and document management, collaboration and governance.

Hybrid Cloud Solutions
Cloud offerings and especially Office 365, provide our customers the opportunity to reduce costs, transition CapEx to OpEx, securely access information anytime anywhere. They also help them to take advantage of latest technologies with an evergreen strategy to stay current in a dynamic marketplace and changing demographics of their workforce. However, we clearly understand that, for most of our customers, this is not an overnight switch. There are also certain workloads that make sense to keep on-premises, or in some cases, are required to for regulatory reasons. We work with you to create a hybrid Office 365 strategy and roadmap that fits your organizational needs and implement hybrid solutions built on Office 365, Azure and on-premises.

Portals and Collaboration
With a comprehensive suite of tools and functionality, easily create, share, publish and manage information and documents across your organization. Our extensive knowledge can help your organization create personalized Portal, Intranets, Extranets and Social Communities to meet your organizational requirements.

Enterprise Content and Document Management
Transform information into assets by preserving, securing and delivering intellectual property across the enterprise. Working side by side with your team, our consultants help to clearly define your organizational taxonomy, information architecture, business process transformation and change management requirements regardless of the size or complexity of your solution.

Business Intelligence Integration
SharePoint is the de-facto presentation layer for the Microsoft business intelligence (BI) stack including self-service BI, dashboards and reporting tools. While partnering with our BI specialists, our SharePoint consultants utilize industry best practices to deliver meaningful BI services intent on addressing the analytic needs of your organization.

Custom Solution Development
Custom solutions are typically incorporated within the other areas of concentration and include custom development for search, application integration, business process improvement, workflows, forms and mobile devices.

Governance and Training
Implementation of an effective governance plan is critical, and building a comprehensive strategy can generate the success of any SharePoint deployment. Our team can design, develop and deliver several types of training including self-directed web-based training; web-based conferencing training, hands-on instructor-led training and presentation type training, or customized blends.

Managed Services
Assure proper governance and accountability for your SharePoint platform by identifying opportunities to reduce costs, increase productivity and streamline operations. These services include infrastructure management, 2nd/3rd tier application support and team augmentation.

The Changing Landscape of Microsoft SharePoint and Office 365

The development and customization landscape for Microsoft SharePoint and Office 365 is changing as more organizations adopt a hybrid on-premises and cloud strategy. This series focuses on developing architecture for organizations with an on-premises SharePoint environment, a plan to use Office 365, using a hybrid on-premises and Office 365 environment, or all-cloud with Office 365.

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