Streamline operations, reduce costs and improve customer engagement

With over 50 years of expertise, end-to-end services, and offerings across the Microsoft stack, Sierra Systems, an NTT DATA Company is a strategic partner you can trust. We help commercial, public and not-for-profit sector clients to implement business applications including ERP and CRM as well as unique solutions leveraging the Dynamics 365 platform.

Dynamics 365 Finance and Operations (FO) (formerly Dynamics AX)

Microsoft Dynamics 365 is an enterprise resource management (ERP) solution designed for organizations that need to respond rapidly to a changing business climate. Sierra Systems can help you evaluate your goals and opportunities, and provide a solution aligned to your business strategy and information needs. Sierra Systems can deliver solutions for the following areas:

  • Financials Management
  • Supply Chain Management
  • Procurement and Sourcing
  • Project Accounting
  • Human Capital Management (via Dynamics 365 for Talent)
  • Manufacturing

Our solutions for Dynamics 365 FO can help you:

  • Achieve greater visibility into your organization through timely access and accurate business data
  • Reduce risk and optimize resources
  • Improve scalability and increase efficiencies
  • Streamline operations
  • Manage your billing and cost control process
  • Support international financial management


The Pure Technologies project illustrates how open source machine learning drastically reduces processing costs by automating the analysis of large amounts of dense technical data. The award-winning solution poised the company to save millions in processing times.

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Dynamics 365 Customer Engagement (CE) / CRM

Customer Engagement (CE) can help you better manage and grow your key relationships whether they be customers, citizens, constituents, members, donors or other key stakeholders. Take advantage of core functionality that automates your Sales, Marketing and Customer Services processes or leverage the platform tools to automate other key Front Office departments and processes including those listed below.

As an award-winning and certified Microsoft Partner, our local teams of Microsoft Dynamics 365 CE experts have the industry knowledge and experience to partner with you for success. We help clients achieve improved engagement with innovative industry Dynamics 365 CE (CRM) solutions. We can help deliver:

  • Customer Engagement (CRM – Sales, Marketing, Customer Service)
  • Field Services Automation
  • Project Services Automation
  • Case Management
  • Stakeholder Relationship Management
  • Regulatory Management
  • Member and Donor Relationship Management
  • Contracts and Grants Management
  • Courts and Judicial Management
  • Compliance Management
  • Constituent Services
  • Investigations and Hearings

Our solutions for Dynamics CE can help you:

  • Improve customer experience and trust
  • Improve customer satisfaction and loyalty
  • Increase efficiencies and productivity
  • Improve decision making and enhance service delivery
  • Improve access to services by citizens, and reporting


The Microsoft stack was leveraged for its power, scalability, and affordability. See how we helped The Calgary Drop-In Centre achieve improved client identification management through Microsoft Dynamics 365, facial recognition and machine learning.

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Delivering end to end business applications in the cloud

Dynamics 365 combines Microsoft’s current CRM and ERP cloud options into a new integrated solution with purpose built apps that manage and support business functions and processes like finance, sales, project services and operations. Learn about why and how you should be building your roadmap to include Dynamics 365. Discover new product features and where it fits in Microsoft vision for end-to-end intelligent business applications in the cloud.

  • Making the leap to Microsoft Dynamics 365
  • Modernize your legacy case-based applications with Microsoft Dynamics CRM
  • Creating Line of Business Applications with Microsoft Dynamics CRM

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