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Sierra Systems is set to network with the community of ServiceNow customers, experts, and partners. Knowledge 2019 is where to learn about delivering modern digital workflows that unlock productivity and transform the employee and customer experience.

Get inspired and join world‑class companies as they share proven ideas and best practices on replacing old, fragmented processes with smarter and simpler ways of working. Get educated and meet technical experts and business leaders through hands‑on training and breakout sessions that can help you design, create, and implement powerful digital workflows across your organization.

NTT DATA is a Silver Sponsor of Knowledge 2019. Connect with Mike Ward and the NTT DATA team on the exhibit floor.


Tuesday, May 7: 4 – 4:30 PM and Thursday, May 9: 1 – 1:30 PM
Broaden Success: User Experience-driven Portal Delivery

Presenters: Shannon Baker, Service Management Office Team Lead, BC Pension Corporation and Mike Ward, Sierra Systems
Pension Corporation replaced their existing Service Portal with a Enterprise ServiceNow Portal (not just IT) as well as Incident, Change, Problem, Service Catalog, and Knowledge. Learn how they balanced the sometimes competing opportunities and challenges of “Out-of-the-Box”, Minimal Viable Product (MVP) and Like for Like. By focusing on the end user experience as their guiding light and by utilizing strong organizational change management, the project was a huge success.



Mike Ward
ServiceNow Solution Architect
Sierra Systems, an NTT DATA Company

Mike is a ServiceNow solution architect with over 10 years of experience in provincial government in various roles, specializing in IT Service Management and ServiceNow.