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Throughout the month of September, the Collaborate Canada event will descend on 3 major Canadian cities bringing you an exceptional opportunity to build professional relationships and fuel your Microsoft Dynamics product knowledge. Whether you are a Microsoft Dynamics 365, AX, CRM, GP or BC/NAV customer or partner, these one-day events will feature a keynote presentation from Microsoft and a variety of educational sessions led by product experts sure to push your product knowledge to the next level.

Collaborate Canada is making a stop in Ottawa on September 23, 2019. Attend this 1-day local event for an opportunity to fuel your Microsoft Business Applications product knowledge and customize your learning experience with over 35 sessions featuring content for D365 F&O/AX, D365 CE/CRM, and Power Platform (Power BI, PowerApps, Flow). Event highlights include engaging networking opportunities to create lasting relationships by networking and collaborating with Dynamics users, MVPs, and industry experts, and exceptional educational functional and technical content.

Featured Presentations

Tom Obright: Dynamics 365 CE Field Services
Live demonstration of Dynamics 365 CE Field Services, from receiving and analyzing IOT device alerts, resource scheduling and routing, to receiving and completing a work order on the Field Service mobile app. Overview of Field Service functionality and configuration.

Tom Obright: Streamline your Case Management with Dynamics 365 CE Customer Service
In this session we will go through functional features of the Dynamics 365 CE Customer Service module and will demonstrate how it can automate the tracking and assignment of cases. We will review the queues and routing mechanism to assign cases to the right agent and how knowledge base functionality can be used to increase the agent productivity to resolve the cases within the defined SLAs. We will also show how the role-based interactive dashboards on the Customer Service Hub can be used to manage service cases.