Understanding cloud sustainment and optimizing production operations

Once you are live on Oracle Cloud, how do you support end users, handle regular updates, and live with a culture of continuous innovation that cloud enables? Sierra Systems’ Susie McLeod and Ken Akerley talk about different support models for Oracle Cloud including roles and responsibilities between Oracle and the client. Also discussed will be considerations for functional support, technical support for patches and updates, reporting and integrations, and also how change management is an important aspect of cloud sustainment for functionality enhancements and rollouts.

This is the third and final episode of a three-part series looking at your journey to cloud from beginning to end. You can re-cap Episode One: Moving to the Cloud which reviews the upfront rationale and options to move to cloud, followed by Episode Two: Cloud implementation strategies for success. The target audience for this series is current Oracle on-premise customers, however, the information shared is foundational and can be useful to any HR or Finance organization that is considering a move to cloud.

Interested in more? Read about our Oracle solutions, or contact us to schedule a 1-on-1 discussion to learn more about how organizations like yours are embracing cloud technology.

Susie Mcleod

About the Author: Susie McLeod
Susie is the National Practice Lead of Oracle Solutions Canada and is an accomplished results-focused technology executive with 25 years of progressive experience in leadership roles. Her track record of client successes includes delivery of complex IT transformation initiatives for mid to large size private and public sector organizations and working with clients to provide thought leadership around cloud applications and the disruption and “new rules” these products are bringing to the ERP space.

About the Author: Ken Akerley
Ken is a Senior IT executive with over 25 years of progressive experience providing IT consulting and services to multiple leaders of industry in areas such as Mining, Fertilizer Manufacturing, Oil and Gas, Utilities and Government. He brings a strong background in the development and delivery of business solutions and managed services, and a track record of innovation and client delight.