Sierra Systems’ solution experts to present across multiple cities at Collaborate Canada this September

Collaborate Canada is an exceptional opportunity to build professional relationships and fuel your Microsoft Dynamics product knowledge. Stopping in three cities across Canada, these one-day events will feature a keynote presentation from Microsoft and a variety of educational sessions led by product experts. Attendees can engage Microsoft Dynamics peers, expand network of connections, and discover the possibilities of the Dynamics product.

Sierra Systems, an NTT DATA Company is proud to sponsor events in Vancouver and Toronto.

Collaborate Canada – Toronto, Ontario (September 13)

Jason Hamm: User Showcase Dynamics AX 2012 to D365FO Upgrade and Business Process Re-design
This session will showcase the upgrade process from Dynamics AX 2012 to Dynamics 365 FO at an active manufacturing client. The showcase will focus on the upgrade process, data transformation, data migration, change management, and complex re-customizations.

Jason Hamm: Regression Testing using RSAT for Dynamics 365FO Monthly Updates
This session will provide an overview of Microsoft’s OneVersion service updates as well as a walkthrough of the Regression Suite Automation Tool (RSAT) . The Regression Suite Automation Tool significantly reduces the time and cost of user acceptance testing that is required before applying any custom code or Microsoft update to your Dynamics 365FO production environment.

Mathias Schleweis: Dynamics 365 Customer Engagement Connected Field Services
Live demonstration of Dynamics 365 CE Field Services, from receiving and analyzing IOT device alerts, resource scheduling and routing, to receiving and completing a work order on the Field Service mobile app. Overview of Field Service functionality and configuration.

Tom Amerongen: Sierra Systems Solution Showcase

Collaborate Canada – Ottawa, Ontario (September 23)

Tom Obright: Dynamics 365 CE Field Services
Live demonstration of Dynamics 365 CE Field Services, from receiving and analyzing IOT device alerts, resource scheduling and routing, to receiving and completing a work order on the Field Service mobile app. Overview of Field Service functionality and configuration.

Tom Obright: Streamline your Case Management with Dynamics 365 CE Customer Service
In this session we will go through functional features of the Dynamics 365 CE Customer Service module and will demonstrate how it can automate the tracking and assignment of cases. We will review the queues and routing mechanism to assign cases to the right agent and how knowledge base functionality can be used to increase the agent productivity to resolve the cases within the defined SLAs. We will also show how the role-based interactive dashboards on the Customer Service Hub can be used to manage service cases.

Collaborate Canada – Vancouver, British Columbia (September 25)

Layale Khalifeh: Regression Testing using RSAT for Dynamics 365 FO Monthly Updates
This session will provide an overview of Microsoft’s OneVersion service updates as well as a walkthrough of the Regression Suite Automation Tool (RSAT) . The Regression Suite Automation Tool significantly reduces the time and cost of user acceptance testing that is required before applying any custom code or Microsoft update to your Dynamics 365FO production environment.

Peter Nagy: User Showcase Dynamics AX 2012 to D365FO Upgrade and Business Process Re-design
This session will showcase the upgrade process from Dynamics AX 2012 to Dynamics 365 FO at an active manufacturing client. The showcase will focus on the upgrade process, data transformation, data migration, change management, and complex re-customizations.

Mathias Schleweis: Dynamics 365 Customer Engagement Connected Field Services
Live demonstration of Dynamics 365 CE Field Services, from receiving and analyzing IOT device alerts, resource scheduling and routing, to receiving and completing a work order on the Field Service mobile app. Overview of Field Service functionality and configuration.

Ali Sharifi: Overview of intelligent Customer Service with Dynamics 365 CE
In this session we will go through Dynamics 365 CE customer service new functional features and capabilities and will show how it can transform traditional customer service departments by enabling personalized self-service features. We will demonstrate how companies can empower agents to stay agile and earn loyalty from the customers by providing full omni-channel engagement which will translate into lower operational costs, faster resolution times, fewer escalations, and quicker onboarding, while improving more personalized and effective experiences.

Tom Amerongen: Sierra Systems Solution Showcase