The factors that have pressured the private sector to move rapidly to digital workplaces are also pressing on public sector agencies. In less than a decade, the cloud has gone from being a valuable functional and economical tool to the underpinning of the “modern digital employee”. In Canada, the effect has been that the current workforce is almost fully digitally literate, and citizens are not far behind. The effect has been that both civil servants and citizens expect more services to not only be available online but operate in an integrated fashion.
Still, shifting departments, agencies and partners to adopt new technology platforms requires significant transformation and innovation from all levels. One of the strongest, fastest-growing methods to provide digital citizen services is advanced customer relationship management (CRM) toolsets.
Sierra Systems, an NTT Data Company, has designed, implemented and supported IT solutions in Canada for over 50 years. Read more about Microsoft Dynamics 365 Customer Engagement, and the how the many benefits of CRM solutions specifically align with the demands found in the public sector. Maximize your investment and extend your CRM solution to meet various scenarios such as citizen service, case and grant management, workflow management, compliance management, and analytics.