With more than 30 years experience as a specialist in managed services, Sierra Systems has the methodology, tools and people in place to reduce costs, improve quality and provide better service to business users in terms of responsiveness, performance, and reliability. From infrastructure management, to strategic resourcing, to the full management of the life cycle of application management services (AMS), our services allow clients to focus on their core skill sets.
Our approach is supported by certified AMS consultants, our ITIL® compliant SMART Methodology™ and a proven track record of successful engagements. We provide predictable, measurable and sustained managed services to meet your needs. Our team is comprised of a mix of local and remote highly skilled and experienced full time resources.
Application Management Services
Effectively measure track and manage your application management services environment, and set a path of improvement in the most cost effective way.
The SMART Methodology™ is our foundation of best practices, training curriculums and business focus that assists to take control of IT application assets.
Cloud Managed Services
Early stages of a cloud environment transition catch many organizations unaware; budget, availability, and environment complexities are just a few of the elements for consideration that can be solved with cloud specific managed service support.
Co-Sourcing / Outsourcing
To meet the demands of achieving business growth and meeting client expectations, many companies are turning to co-sourcing or outsourcing to support their business.
Focus your resources on key strategic initiatives, while we take the worry out of maintaining your non-core applications, applications that are difficult to staff, or new technologies to your business with shared services.
Ensure smooth transition management from project delivery to ongoing AMS services, retaining best practices in knowledge transfer and risk management.
Within any outsourced delivery engagement a good governance model requires care and needs to be assessed regularly to make sure it is achieving planned outcomes.
Metrics and Monitoring
From application inventories to portfolio analysis, team productivity to critical problem tickets, our web-based metrics and monitoring tools can help.
A selection of our valued clients
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited.