Business Transformation

Cost Efficiencies

Business Change Enablement

Solutions Delivery

IT support teams and managers often operate in a reactive mode. Even the most capable IT organizations face challenges imposed by the scale and pace of business improvement initiatives and technology shifts. If not properly managed, day to day tasks can become significant drains on the productivity of an organization’s IT department.

Focus should be on quality of service improvements while ensuring that provisioning self-service capabilities also remains at the top of the list.

IT Service Management

Our IT service management (ITSM) capabilities empower your IT organization to operate at an optimum performance level, while driving both the strategic and tactical needs of the business. We provide an understanding of the complete breadth of IT services and assets thereby increasing the visibility, control, and effectiveness of support organizations. As a result of these improvements, IT support and operations run more efficiently and effectively.

An IT department should achieve it all: quality of service, reduced downtime, improved reporting, and visibility of operations. Our services include a wide scope of tools and processes from maturity assessments, to business process engineering, through to an ultimate ITSM solution implementation.

We deliver:

  • Business transformation

  • Delivery of cost efficiencies

  • Business change enablement

  • Business process engineering

  • Process development & implementation

  • Project health checks

Sierra Systems is uniquely positioned to provide a broad range of services to help modernize your ITSM capabilities and provide superior service levels throughout your organization. Our key solutions provide:

  • IT Service Automation and Operations Management
  • Asset Management
  • Enterprise Service Management (HR, Legal, Facilities, Finance etc.)
  • IT Governance, Risk and Compliance (IT GRC)
  • Project Portfolio Management (PPM)
  • Custom SaaS Application Development and Modernization
  • Performance Analytics

Sierra Systems’ S3M Methodology for ITSM

The Sierra Systems Service Management (S3M) framework for ITSM allows you to benefit from our extensive experience in ITSM solution implementations that integrate people, processes, products, and technology. S3M accelerates deployment, improves costs, and minimizes risk through a proven methodology that includes templates, sample deliverables, checklists, packaged services, best practices library, workshops, start-up kits, and ITSM tool-specific configuration utilities.

We address project management, requirements gathering, process design, organizational alignment, information gathering, and technical aspects of enterprise ITSM solution implementations. Backed by our certified consultants, our methodology has helped accelerate deployment, improve ROI and minimize risk.

ITSM

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